Full-Time Student Support Specialist

The Tennessee College of Applied Technology Northwest is accepting applications for a full-time Student Support Associate.

Application Deadline: Review of applications will commence immediately and will continue until position is filled.

Application Procedure: Qualified applicants should submit a cover letter, resume, and employment application. Please visit https://tcatnorthwest.edu/about/jobs-and-employment for the TCAT Northwest employment application.  Interested applicants should submit a cover letter, resume, transcripts, and application to:

Latia Smith, Human Recourses
1600 Highway 51 South
Covington, TN 38019
EOE/Title IX/Title VI/ADA Employer
A Tennessee Board of Regents institution

Required Qualifications

High school diploma required; technical diploma or associate’s degree preferred. Minimum of 3 years related work or office experience. Must be proficient in Microsoft Excel, Word, and PowerPoint. Prior financial aid experience is preferred.


  • Conducts needs analysis in compliance with federal criteria to determine the relative eligibility of each financial aid applicant.
  • Conducts verification of student and parent application data in compliance with federal criteria.
  • Determines the amount of financial aid to be awarded through the packaging process according to federal, state and institutional requirements. Monitors individual student awards. Resolves data conflicts and over awards.
  • Provides financial aid counseling to students and parents regarding all aspects of the financial aid process. Makes necessary referrals to other student service offices.
  • Helps monitor and evaluate Satisfactory Academic Progress of students. Assists with adjunction of student appeals relating to academic progress.
  • Interacts with appropriate outside entities in order to facilitate the student eligibility process.
  • Utilize enhanced internal and external communication systems to inform parents and students about financial aid policy and procedures.
  • Coordinate with Business Office and Student Services. Assist team members when necessary to enable the success of the department.
  • Other duties as assigned.

Salary Range

Commensurate with education and experience and according to salary guidelines established by the Tennessee Board of Regents.