Job Title
Academic/Student Support AssociateThe Tennessee College of Applied Technology Northwest is accepting applications for a full-time Academic/Student Support Associate for the Newbern campus.
Application Deadline: Review of applications will commence immediately and will continue until position is filled.
Application Procedure: Please download the application at https://tcatnorthwest.edu/file/529/download?token=f7UwXGUu. Interested applicants should submit a cover letter, resume, transcripts, and application to:
Latia Smith, Tennessee College of Applied Technology Northwest
340 Washington Street
Newbern, TN 38059
latia.smith@tcatnorthwest.edu
EOE/AA/Title IX/Title VI/ADA Employer
A Tennessee Board of Regents Institution
Required Qualifications
- High School diploma or equivalent required; Technical diploma or higher in the trade preferred and two (2) years’ experience in a higher education setting.
- Three years of office experience in career and technical education.
- Must be proficient in Microsoft Outlook, Excel, and Word.
- Evidence of excellent communication and computer skills.
- Possess organizational skills with attention to detail and accuracy.
- Exceptional customer service skills.
Responsibilities
- Perform all Accounts Receivable duties including, but not limited to, student accounts, third-party billing, payments, outstanding checks, collections, bad debt reports, and annual 1098T.
- Provide bookstore staff with students’ available funds for purchases and assist with conducting bookstore inventory counts and end of fiscal year inventory.
- Update and reconcile student account information in QuickBooks and Banner Information System.
- Communicate with students regarding account balance, payment plans, and scholarship availability.
- Reconcile daily deposit documentation and provide weekly updates to
- reports.
- Participate in school, community, business, industry, and professional events.
- Assist with recruitment and student success including answering phone calls, assisting with walk-ins, disseminating information regarding the programs available, and providing tours of the college.
- Facilitate current students and prospective students with their financial aid applications (FASFA).
- Any other duties as assigned by Student Services Coordinator, Vice President, or President.
Salary Range
Commensurate with education and experience and according to salary guidelines established by the Tennessee Board of Regents.