Job Title
Part-Time Student Support SpecialistThe Tennessee College of Applied Technology Northwest Covington Campus is accepting applications for a part-time Student Support Specialist. This position supports the daily operations of Student Services by assisting with enrollment, orientation, recruitment, tours and records management. The schedule for this position is Monday – Thursday, 8 a.m. to 3 p.m. and Friday 8 a.m. to Noon.
Application Deadline: Review of applications will commence immediately and will continue until the position is filled.
Application Procedure: Please visit https://tcatnorthwest.edu/about/jobs-and-employment for the TCAT Northwest employment application. Interested applicants should submit a cover letter, resume, and application to:
Latia Smith
340 Washington Street
Newbern, TN 38059
Required Qualifications
- Requires a high school diploma, technical diploma preferred.
- Three years of experience working in a post-secondary institution preferred.
- Evidence of excellent communication and computer skills.
- Ability to multi-task.
- Possess organizational skills with attention to detail and accuracy.
- Exceptional customer service skills.
Responsibilities
- Provide admissions support by assisting students with the online application process via student kiosks and guiding them through the steps to enroll.
- Respond to student questions regarding programs, enrollment requirements, and deadlines, and refer them to appropriate staff or departments as needed.
- Assist with new student orientation and ensure compliance with institutional and federal guidelines.
- Assist with orientation preparation and proper placement by uploading orientation materials, verifying document accuracy, organizing medical student records, and entering information into BDMS.
- Maintain and update parking decal logs and issue student ID badges.
- Schedule appointments for admissions testing (HESI) and orientation sessions; process associated payments.
- Assist with administration of HESI exam for Allied Health programs.
- Contact prospective students via phone & email to provide admissions information and follow up on inquiries.
- Support recruitment activities by participating in high school visits, college and career fairs, open house events, and other outreach initiatives.
- Maintain working knowledge of student services policies and regulatory standards including FERPA, ADA, Title VI, Title IX, and Council on Occupational Education (COE) accreditation requirements.
- Other duties as assigned by the Campus Coordinator, Lead Student Services Coordinator, Vice Presidents, and President.